Policies & Procedures
Printing my images & ordering from the print shop
Terms and Conditions for Free West Photography
Copyright and Usage
All materials on the Free West Photography website and Pixiset, including images, logos, graphics, text, and blog posts, are owned by Free West Photography (Ashley Yonk). Any use of these materials beyond the purchased images or downloads requires explicit permission via contract. Unauthorized use includes, but is not limited to, copying, screen shots, reproduction, modification, uploading, downloading, transmission, or distribution of any content without consent. The logo, graphics, text, and other creative works are also protected by copyright and belong to Free West Photography and its collaborators.
Limited Liability
Products are non-refundable. If items are missing, they will be refunded or replaced within 14 days.
Free West Photography does not provide warranties on third-party print or shipping services. We are not responsible for the quality or damages caused by Pixiset or any associated printers.
Free West Photography and its employees or subcontractors are not liable for any issues arising from third-party operations, including equipment use or actions of their employees.
Pricing Accuracy-
Pricing is determined by third-party partners. While we aim to provide accurate prices, we cannot guarantee that prices are always up-to-date due to changes over time.
If a pricing error occurs, Free West Photography reserves the right to either honor or cancel the order. You will be notified within 14 days if an error is discovered.
Order Acceptance
Free West Photography reserves the right to cancel any order at its discretion, even if you have received an order confirmation from a third-party service. This may include orders where we suspect unauthorized use or non-client orders. We do this to protect both your investment and the integrity of your images.
Return Policy:
We do not issue refunds before items are returned.
Items will not be refunded if we determine they were physically damaged by the purchaser (at our discretion).
Return shipping costs are the responsibility of the client.
Shipping fees are non-refundable.
Please allow up to 30 days for replacements to be processed.
Missing or damaged items must be reported within 14 days of receiving your order.
Shipping Policy:
Free West Photography is not responsible for lost packages once they are marked as "delivered." Orders are processed through third-party print labs, which then ship the items directly to you. You will receive email notifications confirming the order and shipment details.
Sales Policy:
By placing an order on freewestphotography.ca or freewestphotography.pixiset.ca, you agree to the terms outlined in these conditions, including pricing, shipping, and return policies. Payment is processed through Stripe.
Privacy Policy:
Free West Photography values your privacy. We do not sell, rent, or share your information with third parties except as necessary to process your order (e.g., Pixiset, Stripe, and print labs). Your financial information is only used for payment processing through Stripe.
We may share your name, address, and email with:
- Pixiset
- Our employees (for email communication)
- Pixiset print labs
- Stripe (for payment processing)
Printing Labs:
Your photos may be printed by the following labs:
- WHCC
- ProDPI
- Miller's Professional Imaging
- Mpix
- Loxley Color
- Atkins Pro Lab
Clients are responsible for reviewing the privacy policies of these labs.
By using our website and services, you agree to the collection and use of your personal information as outlined above.
If you have any questions, please contact us through our CONTACT FORM.
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Print Orders
Thank you for choosing to place an order with Free West Photography for your print order. By placing an order, you agree to the following terms of service:
Copyrights and trademarks:
All materials on Free West photography website and pixiset are property of Free West Photography (Ashley Yonk) use beyond order images or downloads with permission by contract are subject to legal review and due process. These unauthorized uses may include, but are not limited to, copying (screen shot), reproducing, republishing, modifying, uploading, downloading, transmitting or distributing any of the materials without consent from Free West photography. The logo and graphics, any text or writings (blog or otherwise) are copyright of Free West Photography and their creatives (including owners and sub-contractors).
Limited Liability:
Products are not refundable. Missing materials will be refunded or replaced within 14 days. Free West photography gives no warranties due to the nature of 3rd party print and ship services. Free West photography is not responsible for merchantability of Pixiset or associated printers and holds no liability for any damages of products. Free West Photography, it's employees and sub-contractors will, at no, time be held liable for damages arising from operations of 3rd party (Pixiset or it's printers, including their equipment use or employee actions).
Pricing is set by the 3rd party partner and Free West photography aims to be as accurate in it's pricing as per PPA standards, but we cannot guarantee, as prices change, that our prices are current or accurate at all given moments in time. If at any point, there is a pricing error either by typographical, informational, technical or other 3rd party error, Free West Photography maintains the right to either honor or refuse/cancel order(s). You will be notified if an error occurs within 14-days.
Order Acceptance:
Free West Photography maintains the right to cancel an order by our sole discretion. Even if you have received order confirmation by 3rd party, if there is an issue, we will notify you.
Example/
We may cancel an order if we feel a non-client ordered or the order usage is in question for personal or commercial use.
This is to protect both our business and your precious moments.
Return Policy:
1) We refund no items before they are returned
2) We will not refund if we have cause to believe any items were physically damaged by purchaser (up to our sole-discretion).
3) All returns must be shipped by client cost
4) All shipping is non-refundable
5) please allow up to 30 days for replacements
6) Missing or damaged items must be reported within 14 days of the order placement
Shipping Policy:
Free West Photography is not the primary printer or shipper, meaning we are not responsible for any lost packages once the item is showed delivered.
Your order goes to a 3rd party printing lab, which is processed and shipped directly to you (the client).
You will receive an email confirmation when order is placed and shipped.
Sales Policy:
By ordering online from freewestphotography.ca or freewestphotography.pixiset.ca client agrees to the conditions above, the price and the shipping/returns and delivery methods outlined above and by pixiset.com. Free West Photography collects payment method through pay-pal services.
We aim to be as accurate with our pricing as possible, please see above
Privacy:
Free West Photography does not sell, rent or otherwise share client information to any outside party besides pixiset, stripe and the print shop. We are committed to your privacy where we have control.
The financial information is used only to collect payment through stripe
Your name, address, email address and other information may be shared with:
-pixiset
-our employees for emailing purposes
-pixiset print lab
-stripe
Labs that may print your photos:
-WHCC
-ProDPI
-Miller's Professional Imaging
-Mpix
-Loxley Color
-Atkins Pro Lab
Clients are responsible to read over these lab's personal information and privacy policies.
By using our website, you agree to the above collection and use of personal information. If you have any questions please use our website form:
www.freewestphotography.ca/contact-us
Digital Imaging License:
All images are property of Free West Photography and are copyrighted. None of them are to be copied, used, published, uploading/downloaded or used for commercial or personal use without written permission by means of legal contract.
Please make sure to purchase the LUX price point to receive all your editable digitals (as decided by the photographer).
How do I order prints?
Personal:
Prints can be ordered by a link to your collection, please contact us if you're needing a link
Prints for the home, office and more: